Terms & Conditions

Effective Date: 2025-01-01
Welcome to LUXCIG. By accessing or using our website www.luxcig.com, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. Overview
These Terms & Conditions apply to all users of the site, including but not limited to browsers, vendors, customers, and merchants. If you do not agree to all the terms and conditions stated here, you may not access the website or use any of our services.

2. Online Store Terms

• By using our site, you represent that you are at least the age of majority in your country or region.
• You agree not to use our products for any illegal or unauthorized purpose.
• You must not transmit any worms, viruses, or malicious code.

3. Product Information
We strive to display our products as accurately as possible. However, due to the handmade nature of our ceramic products, slight variations in color, texture, or shape may occur. These are part of the product's uniqueness and are not considered defects.

We reserve the right to limit the quantities of any products or services we offer and to discontinue any product at any time.

4. Pricing & Payments
All prices are listed in USD (unless otherwise stated).

Prices are subject to change without notice.

We reserve the right to correct any pricing errors at any time.

Payments are securely processed via third-party providers (e.g., PayPal, Shopify Payments).

5. Order Acceptance & Cancellation
We reserve the right to refuse or cancel any order for any reason, including limitations on quantities, inaccuracies in product or pricing information, or suspected fraud.

Once an order is confirmed, you have 24 hours to request changes or cancellations. After that, the order will be locked and production will begin.

6. Shipping & Delivery
Please refer to our Shipping & Delivery Policy for detailed information. We are not liable for delays caused by customs, couriers, or unforeseen circumstances.

7. Returns & Exchanges
Due to the made-to-order nature of our products, we do not accept returns unless the item arrives damaged or defective. Please refer to our Returns & Exchanges Policy for more details.

8. Intellectual Property
All content on this site—including images, product descriptions, logos, and designs—is the property of LUXCIG and is protected by international copyright and trademark laws. You may not reproduce, distribute, or exploit any content without our written permission.

9. Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted, timely, or error-free.
To the fullest extent permitted by law, we are not liable for any direct, indirect, or consequential damages arising from your use of our site or products.

10. User Accounts
You are responsible for maintaining the confidentiality of your account and password. LUXCIG is not liable for any unauthorized use of your account.

11. Governing Law
These Terms & Conditions are governed by and interpreted under the laws of the United States, without regard to conflict of law principles.

12. Changes to Terms
LUXCIG reserves the right to update or change these Terms & Conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of the site constitutes acceptance of those changes.

13. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us at:
📧 support@luxcig.com