FAQ

Frequently Asked Questions

1. What products does LUXCIG offer?
We specialize in handcrafted ceramic cigar ashtrays. More ceramic collections are coming soon — feel free to contact us for updates.

2. Are your products handmade?
Yes, every piece is meticulously handcrafted, with no two items exactly alike.

3. Do you offer custom orders?
Custom orders are not available yet — but we’re working on it. Contact us directly for inquiries or early access.

4. Do you ship internationally?
Yes, we offer global shipping, except to regions not supported by major couriers. Please contact us if you're unsure about your location.

5. Can I return or exchange my order?
Yes, returns and exchanges are accepted within 24 hours of delivery. Please contact us promptly with photos and your order details.

6. Are the products limited or made to order?
Yes. Only 5–20 pieces are released per month. Orders are processed by queue — wait times may range from a few weeks to over a month.