Shipping & Delivery

Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after you receive your order confirmation email.
Please note: The confirmation indicates that we have begun production of your ceramic item, which is made to order. Production requires some time to ensure the highest quality. Once your item is completed, we will update your order with a tracking number—this marks the actual shipment.

You will receive a shipping notification via email once your order is on its way.

Shipping Method    Estimated Delivery Time    Notes
Standard Shipping    7–30 business days    Tracking available

Delivery time may vary depending on the destination country and local customs processing.

Shipping Costs
Shipping fees are calculated at checkout based on your shipping address and the method you choose.

International Shipping
We ship worldwide! Please note that international orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.

Tracking Your Order
Once your order is shipped, a tracking number will be sent to your email. You can use this number to monitor your package in real-time.

Lost or Delayed Shipments
If your order is delayed or appears lost, please contact our customer service team at support@luxcig.com. We’ll coordinate with the carrier to help resolve the issue as soon as possible.

Change or Cancel Your Order
If you need to change or cancel your order, please contact us within 24 hours of placing it.
After this window, the order will be locked and production will begin, making changes or cancellations no longer possible.